Workflow

Record or upload a session

The transcript is generated from meeting audio. You can record directly or upload existing audio files—transcription runs automatically in the background.

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Audio files are not stored permanently

Audio is processed solely for transcription purposes. Once transcription is complete, the audio file is deleted. Only the encrypted transcript and the structured documentation remain in the file (AES-256-GCM, zero-knowledge).

Help & Documentation › Record or upload a session
Three Ways to Access the Dossier

How would you like to record the session?

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Record live

Start right in your browser—the transcription runs automatically in the background.
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Upload file

Upload an existing audio file — MP3, M4A, WAV, and other formats.
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Via Zoom

Connect your Zoom account — Transcription starts automatically during connected meetings.

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Record live

  1. Open the file and go to the "Session" tab
  2. Click "Start Recording" — the browser will ask for microphone access once
  3. Recording is running in the background—you can continue working in the app
  4. Click "Stop Recording" — the transcription will start automatically
  5. The final transcript appears in the session overview of the dossier
💡 Tip: Recording and app usage happen at the same time—you don't have to wait until the session is over.
Audio tab in the dossier — Recording active

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Upload audio file

  1. Open the file and go to the "Session" tab
  2. Click "Upload File" or drag the file directly into the window
  3. mentalhealthGPT the format and starts transcribing automatically
  4. The transcript is usually available within a few minutes

Supported formats:

MP3 M4A WAV OGG FLAC MP4 WEBM
Upload area with drag-and-drop
Z

Via Zoom — fully automated

Link your Zoom account once—after that, transcription will start automatically for connected meetings. Works with any Zoom account, whether free or paid.

Set up Zoom integration →

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Review and complete the transcript

Once the transcription is complete, you will find the results directly in the session overview of the dossier.

  1. Open the session in the dossier—the transcript is immediately available
  2. Check names, technical terms, and statements for accuracy
  3. If necessary, add your own notes and observations directly during the session
  4. The transcript is now available to the AI as context
💡 Tip: The more complete the dossier is, the more contextually relevant mentalhealthGPT can mentalhealthGPT —each additional session can improve the quality of the AI’s responses.
Privacy Policy

What happens to your audio data

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For transcription only

Audio is processed solely for transcription purposes—it is not used or shared for any other purpose.

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Deleted afterward

Once the transcription is complete, the audio file will be deleted. No permanent audio file will be saved.

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Only the transcript remains

The only item remaining in the dossier is the encrypted transcript with structured documentation (AES-256-GCM). Without your personal key, it cannot be read by anyone—not even by us.

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Processed in Switzerland

All data is processed and stored in Switzerland. mentalhealthGPT designed to meet the requirements of the nDSG and GDPR.

Frequently asked questions

Questions about session tracking

Answers to the most important questions.

Do I have to record every session?

No—but it's worth it. The more complete the dossier is, the more contextually relevant mentalhealthGPT can mentalhealthGPT . Even individual uploaded documents or notes are valuable.

How long does a transcription take?

A 50-minute session is typically transcribed within 1–3 minutes. The time required depends on the audio quality and our workload.

What happens if the audio quality is poor?

mentalhealthGPT designed for the language used in everyday therapy and counseling sessions and handles common background noise well. If the audio quality is very poor, we recommend using a simple headset.

Is the audio data saved?

No. Audio is processed solely for transcription purposes and is deleted afterward. No permanent audio file is stored in the file. Only the encrypted transcript, structured documentation, and associated metadata are retained.

Can I upload a session after the fact?

Yes—you can add audio files to an existing file at any time, even if the session has already taken place.