Integration

Zoom Integration

Connect your Zoom account to mentalhealthGPT and transcribe therapy sessions directly from Zoom.

Requirements

What you'll need before you start:

🏥

Every aidX subscription
, including a free trial

📹


Basic Zoom account or higher

💻

Zoom Desktop Client
Current version (RTMS-compatible)

1
🔗

Connect your Zoom account

  1. In mentalhealthGPT , open mentalhealthGPT "Audio & Transcripts" section and select the "Zoom Recording" tab under "Input Method" alternatively, click "New Session" in a case file and select "Zoom Recording"
  2. Click "Connect Zoom Account"
  3. You will be redirected to Zoom please sign in and confirm the requested permissions
  4. After authorization, you will automatically be redirected mentalhealthGPT to mentalhealthGPT
  5. The status shows "Connected ✓" Your Zoom account is now mentalhealthGPT to mentalhealthGPT
2
📅

Create a meeting

On the "Zoom Recording" tab (see Step 1), create a meeting:

Instant Meeting

Start a meeting right away perfect for impromptu conversations.

🟓
Scheduled Meeting

Select the date, time, and duration. Includes calendar export (ICS).

🔒 Security: The join link (Join URL) is stored in encrypted form (AES-256-GCM) and is never displayed in plain text.
3
🎙️

Start transcription

  1. Start the session by clicking "Join →" the Zoom meeting will open, and mentalhealthGPT to the recording tab
  2. As soon as you start the meeting as the host, mentalhealthGPT activates mentalhealthGPT . Zoom displays a visible notification to all participants that meeting content is being shared via an app
  3. The transcription is happening live with
  4. End: End the Zoom meeting in Zoom the transcription will then stop automatically. Alternatively, click "Stop Recording" in the app; this will only stop the recording, not the Zoom meeting.
  5. After the meeting, you will find the full transcript in the dossier
🔒 Privacy: Audio data is processed exclusively in memory no raw audio is stored. Only the encrypted transcript is saved in the file.
4
🔌

End Zoom call

  1. Open the "Zoom Recording" tab again (under "Audio & Transcripts")
  2. Click "Disconnect"
  3. mentalhealthGPT immediately mentalhealthGPT the Zoom token and deletes all login credentials

Existing transcripts in the file will remain only the Zoom access will be removed.

Frequently asked questions

Answers to the most frequently asked questions about Zoom integration.

Do I need a paid Zoom subscription?

A paid plan is not required Live Transcription (RTMS) generally works with a free Basic account as well, provided you are using the latest Zoom desktop app, RTMS is available or enabled for your account, and the host grants permission to share the meeting content. The integration is done via the official Zoom API (OAuth) in accordance with the guidelines of the Zoom App Marketplace.

Are Zoom recordings saved in aidX?

No. mentalhealthGPT not mentalhealthGPT any audio or video data. Only the encrypted text transcript is stored in the file (AES-256-GCM, zero-knowledge architecture).

What happens if I disconnect from Zoom?

The OAuth token will be immediately revoked by Zoom and mentalhealthGPT from the mentalhealthGPT database. Existing transcripts will remain unchanged.

Is the integration GDPR-compliant?

Yes. Your data is stored in Switzerland. Transcription takes place in Switzerland, and further AI analysis is conducted exclusively in data centers within the EU. Audio data is processed only temporarily in RAM and is never stored. mentalhealthGPT the requirements of the Swiss Data Protection Act (nDSG) and the GDPR.

Support

If you have any questions about Zoom integration, please contact us at hello@aidx.ch or +41 (0)44 950 31 31.