As of March 11, 2026 ·aidX AG, Pfäffikon ZH, Switzerland
Payment processing for mentalhealthGPT is handled by a certified payment service provider, which acts as the merchant of record and processes refunds through its payment system. Services already provided or time periods already used are generally non-refundable.
The Free Trial free of charge. There are no costs involved, and no refunds will be issued.
Consumers residing in the European Union generally have a 14-day right of withdrawal. This right expires as soon as you have expressly agreed that the digital service will be provided immediately and you have acknowledged that you thereby lose your right of withdrawal (Art. 16(m) of Directive 2011/83/EU). This consent is obtained during checkout.
No partial refunds for current billing periods after cancellation. Access remains available until the end of the billing period.
As a general rule, no pro-rata refunds are issued. In justified exceptional cases (e.g., significant technical issues on the part ofaidX), a pro-rata refund may be granted.
To avoid a new billing cycle, you must cancel your subscription before the start of the next billing cycle.
If there are technical issues or the agreed-upon service is not provided, you are entitled to a refund. Goodwill refunds will be considered on a case-by-case basis. Please contact us at hello@aidx.ch.
Refunds will be issued via the payment service provider to the original payment method. Processing typically takes 5–10 business days.
aidX AG · Bachtelstrasse 57 · 8330 Pfäffikon ZH
hello@aidx.ch