Integration

Zoom Integration

Connect your Zoom account to mentalhealthGPT — and transcribe therapy sessions directly from Zoom.

Requirements

What you'll need before you start:

🏥

Every aidX subscription
, including a free trial

📹


Basic Zoom account or higher

💻

Zoom Desktop Client
Current version (RTMS-compatible)

1
🔗

Connect your Zoom account

  1. In mentalhealthGPT , open mentalhealthGPT "Audio & Transcripts" section and select the "Zoom Recording" tab under "Input Method" — alternatively, click "New Session" in a case file and select "Zoom Recording"
  2. Click "Connect Zoom Account"
  3. You will be redirected to Zoom — please sign in and confirm the requested permissions
  4. After authorization, you will automatically be redirected mentalhealthGPT to mentalhealthGPT
  5. The status shows "Connected ✓" — Your Zoom account is now mentalhealthGPT to mentalhealthGPT
2
📅

Create a meeting

On the "Zoom Recording" tab (see Step 1), create a meeting:

⚡
Instant Meeting

Start a meeting right away — perfect for impromptu conversations.

🟓
Scheduled Meeting

Select the date, time, and duration. Includes calendar export (ICS).

🔒 Security: The join link (Join URL) is stored in encrypted form (AES-256-GCM) and is never displayed in plain text.
3
🎙️

Start transcription

  1. Start the session by clicking "Join →" — the Zoom meeting will open, and mentalhealthGPT to the recording tab
  2. Sobald Sie das Meeting als Host starten, leitet mentalhealthGPT den Meeting-Ton an Ihren Browser weiter; dort wird transkribiert. Zoom weist alle Teilnehmenden sichtbar darauf hin, dass Meeting-Inhalte mit einer App geteilt werden
  3. The transcription is happening live with
  4. End: End the Zoom meeting in Zoom — the transcription will then stop automatically. Alternatively, click "Stop Recording" in the app; this will only stop the recording, not the Zoom meeting.
  5. After the meeting, you will find the full transcript in the dossier
🔒 Privacy: Audio data is processed exclusively in memory — no raw audio is stored. Only the encrypted transcript is saved in the file.
4
🔌

End Zoom call

  1. Open the "Zoom Recording" tab again (under "Audio & Transcripts")
  2. Click "Disconnect"
  3. mentalhealthGPT immediately mentalhealthGPT the Zoom token and deletes all login credentials

Existing transcripts in the file will remain — only the Zoom access will be removed.

Frequently asked questions

Answers to the most frequently asked questions about Zoom integration.

Do I need a paid Zoom subscription?

A paid plan is not required — Live Transcription (RTMS) generally works with a free Basic account as well, provided you are using the latest Zoom desktop app, RTMS is available or enabled for your account, and the host grants permission to share the meeting content. The integration is done via the official Zoom API (OAuth) in accordance with the guidelines of the Zoom App Marketplace.

Are Zoom recordings saved in aidX?

Nein. mentalhealthGPT speichert weder Audio- noch Videodaten. Nur das verschlüsselte Texttranskript wird im Dossier abgelegt (AES-256-GCM).

What happens if I disconnect from Zoom?

The OAuth token will be immediately revoked by Zoom and mentalhealthGPT from the mentalhealthGPT database. Existing transcripts will remain unchanged.

Is the integration GDPR-compliant?

Die Integration ist auf die Anforderungen des Schweizer Datenschutzgesetzes (nDSG) und der DSGVO ausgelegt. Ihre Daten werden in der Schweiz gespeichert. Der Audiostream wird über unsere Infrastruktur an Ihren Browser weitergeleitet und dort transkribiert; er wird nicht auf unseren Servern gespeichert. Für KI-Anfragen werden pseudonymisierte Inhalte an Modelle in der EU beziehungsweise der Schweiz übermittelt.

Support

If you have any questions about Zoom integration, please contact us at hello@aidx.ch or +41 (0)44 950 31 31.